CustomerVibes.com

Attention is all

Undivided attention is an important differentiator nowadays. Giving undivided attention to a customer (only singular) means that your mind is not occupied with other thoughts than relevant in dealing with that customer. The mind is not running crazy with (in that context) irrelevant thoughts like “What is the impact... read more »

23.02.2010 subject: Trends

Customer Flow

Everyone knows the concept of flow by his or her experience. Flow is the mental state of operation in... read more »

22.02.2010 subject: Trends

Flowcreation: the essentials of personal energy

Energy contributes to success and growth. Lack of energy causes failure and eventually death. Energy is this intangible thing... read more »

5.02.2010 subject: Trends

Flowcreation: leading energy in organisations

Money is important. Money has been the driver in organisations for the last 30 years. Little emphasis has been... read more »

3.02.2010 subject: Concepten

On-line Creativity accelerated by Off-line Event

A long time ago… A long time ago, when I was a five-year old boy, I used to write... read more »

2.02.2010 subject: Trends

Why Customer Focus Matters – Now!

Customer Focus matters. It has always mattered, it will always matter. But why is it so relevant at this... read more »

1.02.2010 subject: Trends

NPS doesn’t tell you what you want to know

NPS is hot. NPS is simple. This Net Promoter Score is celebrated and critised. Of course, something that simple... read more »

17.12.2009 subject: Trends

Sell your vision without being the boss

Vision channels energy. And leads to super enthusiastic customers. But you need power to execute avision.Rolling out a vision... read more »

7.12.2009 subject: Trends