Pieter van Osch is the author of this BLOG about Customer Experience 2.0, customer experience in the online world. Pieter shares his passion, knowledge and more than 25 years of experience in improving commercial relationships between customers and vendors — taking the customer’s perspective!

Pieter is the founder of The Customer Experience Factory and entrepreneur behind Refresh Interactive BV. In daily life, Pieter is an international speaker, inspirator, trainer, initiator and consultant. Sometimes also a technology thinker and change driver from a commercial idealism. And of course, above all, strategy specialist in the field of customer experience 2.0.

Pieter assists organizations with setting up a customer centric strategy and translates this strategy to tactical tools: websites, content, CRM, employee behavior and social media. From Goal to Result. Because customer experience is something which only works in practice!

If you wish, you can consult Pieter for:
Customer Confident Strategy & Execution
▪    formulating a customer confident strategy
▪    translate this strategy in practical short-term priorities
▪    phrase a brand promise that really makes a difference

Customer Confident thinking and acting
▪    customer confident working online and through social media
▪    building a branding which makes a difference
▪    websites that generate leads and create super enthusiastic customers

More information? Ideas and suggestions? Questions? Or just a chat about what the world is up to in customer experience? Mail to pieter <at> CustomerVibes.com. Or call Pieter on +31 (655) 394 395.